FAQ

Frequently Asked Questions

  1. What is Glow Her?
    Glow Her is a brand created to empower individuals to embrace self-love, self-awareness, and confidence. Our products are designed to help you connect with yourself, prioritize your well-being, and feel proud of who you are.
  2. Who is the founder of Glow Her?
    Glow Her was founded by Vanessa Bardwell, who created the brand with a mission to break taboos, celebrate individuality, and inspire self-empowerment.
  3. Are Glow Her products safe to use?
    Yes, all Glow Her products are crafted with safety and quality in mind. We use high-quality, body-safe materials and undergo rigorous quality control to ensure the best experience for our customers.
  4. How do I place an order?
    You can place an order directly on our website by selecting the items you wish to purchase and proceeding to checkout. If you have any questions during the process, our customer service team is here to help!
  5. What payment methods do you accept?
    We accept all major credit and debit cards, as well as popular online payment methods like PayPal.
  6. Are the products non-refundable?
    Due to the intimate nature of our products, all sales are final. However, if you receive a defective or damaged product, please contact us within [7 days] of receiving your order, and we will arrange for a replacement or appropriate remedy as required by Australian Consumer Law.
  7. How do you handle shipping?
    We offer discreet, secure shipping to protect your privacy. Once your order is processed, you’ll receive a tracking number so you can follow your package’s journey.
  8. Is my order packaged discreetly?
    Yes, we value your privacy. All orders are packaged discreetly with no indication of the contents on the outside.
  9. Can I cancel or modify my order after placing it?
    We process orders quickly to ensure timely shipping, so cancellations or modifications may not always be possible. However, if you need assistance, please contact us as soon as possible, and we’ll do our best to help.
  10. How can I contact customer support?
    You can reach our customer support team by emailing us at glowher25@gmail.com or through our website’s contact form. We’re here to assist with any questions or concerns you may have!
  11. Do you ship internationally?
    Currently, we do not offer international shipping. Please check our website for the most up-to-date shipping options and destinations.
  12. Are Glow Her products suitable for gifting?
    Absolutely! Glow Her products make wonderful gifts for anyone looking to embrace self-love and empowerment. We also offer gift cards if you’d like to let the recipient choose their favorite items.